A known trigger
A received request, approved record or scheduled event with a stable identifier.
Move routine work without losing the exceptions.
Connect existing tools so requests reach the right action, with approvals and recovery where the process needs them.
Illustrative support intake
Incoming requestAccount identity supplied?
YesTeam queue
NoResolve identity
Each outcome has a recorded reason.
Tools & technologies
- n8n
- Python
- Node.js
- REST
- Webhooks
- PostgreSQL
- Business-system APIs
A new teammate. One approval. A recoverable exception.
Approve onboarding, resolve an existing-account conflict and resume the remaining tasks.
Interactive exampleNew teammate onboarding
Starter request · EMP-042
Asha · Operations
Access requested: workspace account and Operations group.
Execution record
- Record employee profileWaiting
- Connect workspace accountWaiting
- Add Operations groupWaiting
Confirm the starter record before approving this workflow.
Automate the handoff that already has a rule.
A bounded action
An update that a connected system supports and the operating team can verify.
An exception owner
A person who can decide what happens when required context is missing.
What your operators take over.
Trigger & action map
Approval and exception rules
Scoped system connectors
Retry & recovery behaviour
Execution history
Operator runbook
Make the connection boundary explicit.
Access
Use scoped service credentials and identify who can approve or revoke them.
Execution
Agree duplicate handling, rate limits and which side effects can be reversed.
Change
Assign maintenance when an upstream field, API or business rule changes.
Selected work
Cityfurnish
Mobile app development and multi-city warehouse software for a furniture rental business.
View project
Sinzo
Supplier-data scraping and AI engineering for a cross-border shopping and warehouse platform.
View project
ABS Stays
A shared-hosting application with encrypted document storage and a staff review console.
View projectA few practical questions.
Does every workflow need AI?
No. Clear rules and system integrations often cover the task. AI can be scoped for unstructured inputs when its outputs can be checked and routed appropriately.
What if a connected tool has no API?
We review supported export, import and integration options first. UI automation may be possible, but its reliability, access and maintenance constraints must be made explicit.
Can a person approve a sensitive step?
Yes. We define the approver, what they see, when approval expires and what happens if the underlying request changes before execution.
Who handles failed runs?
The operating agreement identifies the queue owner, escalation path and recovery actions. A failed step should be visible and recoverable rather than silently retried forever.
Show us the work between your tools.
Bring one recurring request, the people who handle it and a few cases that went wrong.
