Source: https://daphnislabs.com/services/restaurant-technology

# Restaurant Technology Development

Connected restaurant systems for ordering, kitchen handoff and outlet operations, including integration with existing POS and delivery tools.

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**Kitchen and channel operations**

Channel **R-104**

Kitchen **Item unavailable**

**Staff decision required** Substitute Cancel item

POS, payment and channel references linked

## Tools & technologies

-   POS APIs
-   Order service
-   Kitchen display
-   Payment integrations

## Connect the systems behind a busy shift.

### Operational integration

Connect ordering channels to the systems staff already use.

### Outlet controls

Manage availability, preparation capacity and menu differences by location.

### Service visibility

Give staff a shared view of order state and exceptions across channels.

## Handle an unavailable menu item

Capability Example

A delivery-channel order arrives after an outlet marks one item unavailable.

### Validate

### Resolve

### Reconcile

Illustrative data. Nothing is sent to an external system.

Example workspace 1 / 3

### Channel order

-   Order: R-104
-   Item: unavailable at outlet
-   Payment: authorized

Compare requested items with the outlet's current menu state.

### Exception handling

-   Kitchen acceptance held
-   Staff selects substitution or cancellation
-   Customer decision recorded

Ask staff to choose the permitted substitution or rejection path.

### Reconciled shift

-   Final order status agreed
-   Payment adjustment recorded
-   POS and channel references linked

Update the ordering channel and payment state using its supported operations.

An explicit order outcome visible to staff, with any refund or channel update tracked separately.

Follow the record through the next step

## Integration work staff can operate.

-   **Order and menu integration layer**
-   **Outlet operations interface**

-   **Failure and reconciliation tests**
-   **Staff handover and support runbook**

## The POS and kitchen rules set the boundary.

### Provider access

POS and delivery platforms determine which operations their integrations support.

### Operating model

Dine-in, takeaway and delivery have different timing and staff handoffs.

## Questions before we start.

### How is this different from a restaurant app?

A restaurant app focuses on the guest interface. This service addresses the connected ordering, kitchen and outlet systems behind it.

### Must we replace our POS?

No. We assess its integration options first and identify any workflow that cannot be supported through them.

[Software Development](https://daphnislabs.com/services/software-development) [Restaurant App Development](https://daphnislabs.com/services/restaurant-app-development) [Internal Operations Automation](https://daphnislabs.com/services/internal-operations-automation) [Ecommerce Development](https://daphnislabs.com/services/ecommerce-development)

## Bring your starting point.

Bring the POS provider, ordering channels and a sample of the exceptions staff resolve each shift.

[Discuss your project](https://daphnislabs.com/contact?service=restaurant-technology) [Explore related services](https://daphnislabs.com/services/software-development)