Source: https://daphnislabs.com/services/chatbot-development

# Chatbot Development

Conversational applications for support, guided enquiries and self-service, with clear boundaries between answers, business actions and human handoff.

[Discuss your project](https://daphnislabs.com/contact?service=chatbot-development) [Try the example](https://daphnislabs.com/services/chatbot-development#worked-example)

Customer

Where is order ORD-104?

**Verified order lookup** `status: packed`

Your order is packed. Tracking updates after collection.

Continue with a person

## Tools & technologies

-   Messaging or web interface
-   Conversation service
-   Retrieval
-   Business APIs

## Conversations connected to useful work.

### Support answers

Answer from approved material and make the source available for checking.

### Guided enquiries

Collect the details needed to route a request without a long form.

### Account self-service

Connect authenticated conversations to narrowly scoped business actions.

## The assistant and its operating boundaries.

-   **Conversation and escalation flows**
-   **Knowledge and tool integration**

-   **Scenario evaluation set**
-   **Conversation review and release guide**

## Check a delivery status

Capability Example

A customer asks where an order is.

### Authenticate

### Look up

### Respond

Illustrative data. Nothing is sent to an external system.

Example workspace 1 / 3

### Customer

Where is my order?

Order reference: ORD-104

Account verification required

Verify access to the order before reading its details.

### Tool result

Account verified

Status: packed

Carrier scan: pending

Fetch the latest status from the order system.

### Assistant

Your order is packed.

Tracking will update after collection.

Speak to a person

Explain the returned status or hand off if the carrier data is unavailable.

A source-backed delivery update, with an escalation record when the system cannot answer.

Follow the record through the next step

## Decide what the bot may do.

### Channels

Website chat and third-party messaging channels have different identity and integration needs.

### Action boundaries

Refunds, cancellations and account changes need explicit authorization rules.

## Questions before we start.

### Does a chatbot need generative AI?

No. Structured flows can be preferable for fixed tasks. Language models can handle flexible questions where evaluation and fallback are defined.

### Can a human take over?

Yes. The handoff should include the conversation, verified context and the reason for escalation in the support team's existing tool.

[AI Development](https://daphnislabs.com/services/ai-development) [RAG Development](https://daphnislabs.com/services/rag-development) [AI Copilot Development](https://daphnislabs.com/services/ai-copilot-development) [AI Integrations & APIs](https://daphnislabs.com/services/ai-integrations-apis)

## Bring your starting point.

Bring common customer questions, approved answers and the channels where conversations happen.

[Discuss your project](https://daphnislabs.com/contact?service=chatbot-development) [Explore related services](https://daphnislabs.com/services/ai-development)